Contact Us
If you have a question about one of our reviews, spotted something that needs updating, or simply want to share your experience with a Canadian online casino, we want to hear from you. The team behind cpplc.ca is committed to keeping our content accurate, balanced and genuinely useful — and reader input is a big part of how we do that.
How to Reach Us
The fastest way to get in touch is by email. Send your message to [email protected] and we'll aim to reply within 48 hours on business days. Please include as much detail as you can — the more context you give us, the more helpful our response will be.
What to Contact Us About
We welcome messages on any of the following topics:
- Review feedback — if you've played at one of the casinos we cover and your experience doesn't match what we've written, tell us. We take factual corrections seriously and update our reviews when the evidence supports it.
- Outdated information — bonus offers, payment methods and terms change frequently. If you notice a detail that's no longer accurate, flag it and we'll investigate.
- General questions — not sure how a welcome bonus works, or want guidance on choosing between two sites? We're happy to help where we can.
- Partnership or editorial enquiries — if you represent a casino brand or have a legitimate editorial proposal, email us with the details and we'll consider it. Note that commercial relationships do not influence our editorial rankings.
- Responsible gambling concerns — if you or someone you know needs support, please visit our responsible gambling page for resources and guidance. For urgent help, contact a dedicated support service directly.
What We Ask of You
To help us respond quickly and accurately, please keep the following in mind when writing to us:
- Tell us which casino or page your message relates to.
- Be as specific as possible — vague reports are hard to act on.
- If you're reporting an error, include a source or screenshot where you can.
- Be aware that we cannot intervene in disputes between players and casino operators — those need to go directly to the casino's support team or, where applicable, the relevant regulator.
A Note on Our Editorial Independence
Online Casinos earns revenue through affiliate commissions when readers sign up to casino sites via our links. This commercial arrangement funds the research and upkeep of the site, but it does not determine which casinos rank highly or what our reviews say. Our ratings are based on independently verified criteria — you can read more about how we assess sites on our about us page.
If you believe a casino we've featured raises concerns that we haven't addressed, please write to us. We take editorial integrity seriously and will investigate any credible report.
Terms, Privacy and Legal
Use of this site is subject to our terms and conditions. If your message relates to a legal or data-privacy matter, please state that clearly in your subject line so we can route it to the right person.
We Read Everything
We don't use an automated triage system for reader emails. Every message is read by a member of the team. We can't guarantee a personal reply to every submission, but feedback that leads to a meaningful update to the site will always be acted on — even if we don't write back individually to confirm it.
Thank you for taking the time to get in touch. Readers who hold us to a high standard are exactly why we keep improving.